Privacy Policy

1. Information We Collect

Personal Information

When you use EvenOut, we may collect the following personal information:

• Account Information: Name, email address, phone number, and profile picture
• Authentication Data: Login credentials and authentication tokens from Google/Apple Sign-In
• Profile Information: Date of birth, city, and verification documents (for account verification)
• Communication Data: Messages sent through our chat system and customer support interactions

Item and Transaction Information

• Item Listings: Photos, descriptions, categories, conditions, and pricing information
• Location Data: Your approximate location to show nearby items and facilitate local exchanges
• Transaction History: Records of swaps, purchases, and offers made through the platform
• Preferences: Saved searches, liked items, and notification settings

Technical Information

• Device Information: Device type, operating system, app version, and unique device identifiers
• Usage Data: App interactions, features used, and time spent in the app
• Log Data: IP addresses, access times, and error logs for troubleshooting

2. How We Use Your Information

Core App Functionality

• Create and manage your account
• Display your item listings to other users
• Show you relevant items based on your location and preferences
• Facilitate communication between users through our chat system
• Process swap and purchase transactions
• Verify user accounts for safety and security

Personalization and Improvement

• Customize your app experience based on your preferences
• Provide personalized recommendations
• Analyze usage patterns to improve our services
• Develop new features and functionality

Communication and Support

• Send important notifications about your account and transactions
• Provide customer support and respond to your inquiries
• Send promotional communications (with your consent)
• Notify you about app updates and new features

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With Your Consent

• When you explicitly agree to share information with other users
• For marketing communications (with your opt-in consent)
• When you choose to make your profile or listings public

Service Providers

• Cloud hosting and storage services
• Payment processing services
• Analytics and monitoring tools
• Customer support platforms

Legal Requirements

• To comply with applicable laws and regulations
• To respond to legal requests and court orders
• To protect our rights, property, and safety
• To investigate and prevent fraud or abuse

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls limit who can access your information
• Regular Audits: We conduct regular security assessments and updates
• Employee Training: Our team is trained on data protection best practices
• Incident Response: We have procedures in place to respond to security incidents

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but we are committed to protecting your information to the best of our ability.

5. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Control

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Export: Request a copy of your data in a portable format

Privacy Controls

• Location Settings: Control location sharing and visibility
• Notification Preferences: Manage email and push notification settings
• Profile Visibility: Control what information is visible to other users
• Communication Preferences: Opt out of promotional communications

Data Portability

You have the right to request a copy of your personal data in a structured, commonly used format. Contact us at care@evenout.app to make such requests.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Information: Retained while your account is active and for a reasonable period after deletion
• Transaction Records: Kept for legal and accounting purposes (typically 7 years)
• Communication Data: Retained for customer support and safety purposes
• Technical Logs: Automatically deleted after 90 days unless needed for security investigations

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

7. Children's Privacy

EvenOut is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at care@evenout.app.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by competent data protection authorities
• Certification schemes and codes of conduct

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you through the app or via email for significant changes
• Provide a summary of key changes when appropriate
• Give you the opportunity to review the updated policy

Your continued use of EvenOut after the effective date of any changes constitutes your acceptance of the updated policy.

10. OTP Verification System

EvenOut implements a comprehensive verification system to ensure user safety and build trust within our community:

Phone Number Verification

Users are required to provide their phone numbers for OTP (One-Time Password) verification. This verification step:

• Marks a verification step as completed in your account
• Updates your verification badge to reflect completed verification steps
• Enhances your profile credibility and trustworthiness
• Helps other users identify verified members of the community

Verification Badge System

Your verification badge is a visual indicator that shows your verification progress:

• Phone Verification: OTP verification via SMS
• Email Verification: Email address confirmation
• Document Verification: Optional identity document verification
• Profile Completion: Complete profile information

Each completed verification step contributes to your overall verification status and is reflected in your verification badge.

11. Platform Responsibility and User Risk

EvenOut as a Mediator Platform

EvenOut serves solely as a mediator platform connecting users for item exchanges and swaps. It is important to understand that:

• We are not responsible for any damaged, defective, or misrepresented items
• We do not guarantee the quality, authenticity, or condition of items listed by users
• We are not liable for any fraud, scams, or dishonest transactions between users
• We do not mediate disputes or provide refunds for failed exchanges

User Responsibility and Risk

As a user of EvenOut, you acknowledge and accept that:

• All transactions are at your own risk - swap, exchange, or buy items at your own discretion
• You are responsible for verifying the condition and authenticity of items before exchange
• You should exercise caution when meeting other users and exchanging items
• EvenOut's verification system is designed to build trust but does not guarantee user reliability

Verification System Limitations

While our verification system helps build trust, it has important limitations:

• No background records: EvenOut holds no background records or criminal history of any user
• Verification is not a guarantee: A verification badge does not guarantee honest behavior or item quality
• User discretion required: Always use your judgment and common sense when interacting with other users
• Report suspicious activity: Report any suspicious behavior or fraudulent listings immediately

Important: EvenOut provides verification tools to help build trust, but the ultimate responsibility for safe and successful exchanges lies with you, the user. Always meet in safe, public locations and thoroughly inspect items before completing any exchange.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiries within 30 days and work with you to resolve any privacy concerns.